Can AI turn walkthrough recordings into process narratives?
Yes. AI can turn a walkthrough recording into a structured process narrative, provided the recording is complete enough, the client has consented to its use and the auditor reviews the output.
The system can identify process steps, responsible people, systems, hand-offs, approvals, exceptions and control activities. It can then organise those points into a narrative that follows the transaction flow. When documents or questionnaire responses are also available, the AI can use them to corroborate the discussion and flag inconsistencies.
The recording should not be treated as self-proving evidence. People can describe an intended process rather than the process that operated, and important details may be omitted. The auditor should still inspect supporting evidence, follow up gaps and confirm that the final narrative is accurate.
Used properly, this turns the walkthrough into a better client interaction. The auditor can concentrate on understanding and challenging the process rather than typing notes throughout the call, while the client receives fewer repetitive follow-up questions afterwards.
Platformed capability: Platformed uses the recording together with questionnaires, documents and prior-year context to prepare a source-linked narrative. The auditor can edit the draft, inspect the evidence and decide what is retained.
References: FRC generative and agentic AI guidance · Platformed process understanding examples